Secretarial Assistant - Birmingham

16 Sep 2017
19 Sep 2017
Contract Type
Who we are looking for
PwC have an exciting opportunity for a Secretarial Assistant to join our team in Birmingham. As a Secretarial Assistant, you will be responsible for providing professional support to a group of Senior Managers across the business. If you are successfully shortlisted for this position, you will be asked to undertake a written assessment at interview.

This role can either be full time or part time, based on a 0.6 FTE.
About the role
The role will include a variety of responsibilities, as outlined below.
Travel Management
  • Proactive itinerary planning including provision of suggestions on best options, key contact details and ensuring travel details are managed in diary
  • Maximising cost reduction opportunities through full travel policy compliance and challenging whether travel requests are essential
  • Provide regular progress updates on travel bookings
Diary/Meeting Support
  • Arranging meetings on request including catering, equipment, agenda preparation etc
  • Prompting and ensuring all meetings are cancelled if appropriate in plenty of time to release space
  • Provision of regular progress updates on meeting support
  • Influencing behavioural change in the use of virtual meeting capabilities
Telephone support/call handling
  • Agree preferences for telephone support with each customer
  • Calls to be answered professionally and accurate messages to be transcribed and provided to customer
  • All external client calls to be noted and Secretarial Assistant to ensure follow up action has been taken to respond or escalate as appropriate, keeping client informed of any delays
  • Provide advice and support on CRM maintenance including creating, amending and deleting contacts and opportunities
New Senior Manager Welcome
  • Make proactive contact when new SMs are allocated, understand preferences and contract for support provision (within our service charter)
  • Ad hoc administration
  • Provide support for unplanned/emergency absences
  • Act as point of contact for urgent queries during planned and pre-agreed absence cover
  • Provide support for customer, reporting/following up IT technical problems where required
  • Prepare, amend, format, scan, print documents and correspondence from original manuscripts - complying with brand and risk procedures - including letters of engagement, short PowerPoint presentations, minutes of meetings etc
  • Maintain preferences for stakeholders (to include key clients, alternates for client calls, vital, emergency contact details, dietary requirements etc as required)
  • Administration for ad hoc projects
  • Administrative support for client or internal events to include preparation of invitations, name badges etc
  • General support for each other within the team
Requirements Secretarial Assistants require:
  • Exceptional customer relationship skills in order to establish a trusted and professional relationship very quickly with their customers - most of whom will be remote
  • Confidence and the ability to use own judgement in order to be able to prioritise, question, challenge, negotiate and influence behavioural change in customer base
  • Ability to quickly learn and adapt to new technology
  • Solution focused with the ability to spot opportunities to add more value to customers within the overall customer charter
  • High degree of personal responsibility and ownership of the delivery of high quality work
  • The ability to work as part of a customer focussed team and establish strong relationships with others to ensure co-ordinated and seamless service.
  • Appropriate business knowledge in order to be able to respond to external client telephone calls professionally
About Us
About PwC

We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here