Claims Team Leader - Leicester

BCT Resourcing
Leicester, Leicestershire
£27,000 - £32,000 per annum
15 Sep 2017
13 Oct 2017
Contract Type
Full Time
Claims Team Leader - First Response
£27000 - £32000 per annum + bonus

A leading motor insurer in Leicester is looking to expand their claims management team. You will be responsible for management oversight of 10-15 Motor Claims Handlers (First Notification) and work closely with senior management of technical process improvement and general claims strategy.

Role Responsibilities:

* Lead of team of 10-15 Motor Claims Handlers and driving claims excellence for first response
* To ensure that your team achieves all quality and customer outcomes, as agreed with your line manager
* To embed a coaching and performance management culture within your team, also creating the time, space and confidence for your team to go above and beyond for customers
* Embed a performance management culture across the claims team
* Act as a technical referral point for all complex issues
* Work closely with senior management of customer experience strategy and process improvement

Skills / Experience Required:

* Experience leading a team of 10+ Claims Handlers, gained at a reputable motor insurer
* Strong technical claims ability, preferably within the motor field
* Strong commercial awareness within the insurance industry
* Experience driving customer performance and excellence
* Ability to work closely with senior stakeholders
* Degree educated, preferable
* CII Cert, preferable

Keywords:"claims" and "motor" and "insurance"