Project Co-Ordinator

Recruiter
Page Personnel Property & Construction
Location
Staffordshire
Salary
23500.00 GBP Annual
Posted
13 Sep 2017
Expires
11 Oct 2017
Contract Type
Freelance

My client is a leading national property business based in Staffordshire. They are looking for a project manager / co-ordinator, to look after their valued customers,

Client Details

Our client is an established brand in the property market. They have picturesque offices set in the Staffordshire countryside and a smart working environment.

Description

  • Keep purchaser's plot file information up to date.

  • Work closely with the area manager to have a full understanding of requirements following an inspection.
  • Liaise with the customer, sub-contractor, and suppliers to ensure an efficient resolution within agreed timescales.
  • To agree dates and access with the customer and ensure this is not via the contractor.
  • To have regular contact with the customer while works we have arranged are undertaken and also a follow up call on completion to ensure all has been completed.
  • Produce a remedial tracking report for all Area Customer Care Manager visits and follow on remedial works and provide weekly updates to Area Supervisor regarding customers and their scheduled works. This will also include high profile/complaint customers.
  • Record receipt of all purchaser's correspondence and respond within 3 working days.
  • Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
  • Issue instructions to Customer Care Technicians and/or Sub-contractors.
  • Record dates of customer visits and log all defects identified.
  • Carry out all necessary calls in relation to the customer journey.
  • Keep data system up to date at all times.
  • Carry out general administrative duties.
  • Willing to work extra to meet deadlines to ensure customer satisfaction.

Profile

You will be a proactive, organised and capable project co-ordinator, who is willing to learn, and ideally has some experience of working in residential property, or a transferable skillset.

Job Offer

GBP23,500 rising to GBP25,000 on completion of probation + company benefits