Heads Recruitment
16000.00 GBP Annual
08 Sep 2017
06 Oct 2017
Contract Type

Sales Administrator / Order Processor

Monday - Friday 40 hours per week



Paying up to GBP20,000

Sales Administrator / Order Processor

The Role:

To provide support to the Sales Team, to work as a key member of the Sales Support Team and to the main point of contact for electrical wholesales customers.

  • The main point of contact for customer, liaise with sales representative and customers to provide effective, efficient service.
  • Deal with queries by phone and email regarding products, orders, deliveries and general information for both wholesale and non-wholesale customers.
  • Input orders onto Sage using various systems (systems are likely to change and develop over time)
  • Taking orders over the phone
  • Chasing up deliveries and ETA's - liaising with Hauliers
  • Booing in deliveries with customers and carriers
  • Look into customer shortages/queries/complaints/claims and make product managers/customers aware of these.
  • Greet visitors, ensure they sign in and that they person they are visiting is made aware that they have arrived.
  • Keep a daily log of new enquires, where they have come from and who they have been passed to.
  • Work as part of the Sales Team to ensure high levels of customer service
  • Liaise with the warehouse to ensure orders are processed correctl
  • Filing paper work, keeping accurate and up to date filing record
  • Providing Sales Reps with the support they require to help with their Accounts. Adhere to customer requirements such as Labelling / reworking
  • Ensuring back orders are dealt with when stock arrives /allocating stock where necessary. Keeping customer order up to date.
  • General & ad hoc administration/office duties

The Candidate:

You will have the following skills, experiences and attributes???

  • Excellent telephone skills.
  • Experience of SAGE would be useful.
  • Able to forge relationships over the phone, quickly and efficiently.
  • Computer literate, keyboard skills and a sound working knowledge of email essential.
  • Multitasker, able to adapt to the needs of the business.
  • Good level of written/oral communication, keen eye for detail.
  • Enthusiastic, ambitious and keen to learn.
  • Electrical Wholesale Industry knowledge an advantage, but not essential as training will be provided