IT Support Technician 2nd Line

Recruiter
Orange Recruitment
Location
Sutton Coldfield
Salary
£16-22K dependant on experience
Posted
04 Sep 2017
Expires
02 Oct 2017
Ref
OR/BUK/ITS
Contact
Orange Recruitment
Contract Type
Permanent
Hours
Full Time

IT Support Technician 2nd Line

Our client is one of the UK's leading online retailers of consumer electronics and have been trading for over 20 years. They sell online via their own website, via online market places and their retail store. This is an exciting opportunity to join their dynamic and expanding company.

They have a vacancy to join the IT support team.

Job Role/ Essentials
The IT Support Technician role is varied and will include on the job training.

Duties include:
• Support external clients and internal staff with their day to day IT related issues
• Take telephone calls to help clients through setup or resolve issues
• Server and workstation support and trouble shooting.
• Network support and installation
• Phone system support
• Broadband satellite customer support
• Server rooms maintenance and upgrades
• VM machines setup backup and configure
• Onsite visits to install/configure/troubleshoot
• Setting up new users and dealing with passwords etc
• Resolve any file permission issues/security concerns
• Good written English and Grammar skills are essential.
• Full clean UK DL, own transport is essential

Preferred Skills and Experience
• Ideally, Microsoft accredited individual.
• Good organisation/time management and ability to multi task.
• Need to be enthusiastic, hardworking and self-motivated.
• Previous similar role experience is essential
• Server hardware build and configure
• Plan and implementation data backup plan
• Azure cloud solution implementation
• Microsoft 365 migration and integration
• Server upgrade planning and implementation
• Experienced with GPO's active directory and sever migrations
• Virtualization technology experience (Hyper V- VMware)

Salary: £16-22K dependant on experience.

Type: Permanent, Full Time, 9:00 - 5:30pm, Mon-Friday and some Saturdays depending on work load.

Location: Sutton Coldfield / Birmingham

If you feel you may be the right person for this fantastic position, feel free to apply with a CV and covering letter highlighting your experience and why you think you are suitable for the role.

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