Customer Service Advisor

Recruiter
Brook Street
Location
Nottingham, Nottinghamshire, England
Salary
£18000 - £19750 per annum + up to £4,500 bonus per annum
Posted
04 Sep 2017
Expires
02 Oct 2017
Ref
NOT7762
Contact
Claire Herbert
Contract Type
Permanent
Hours
Full Time

Are you looking for a new challenge with a leading brand that will really progress your career in Customer Service?
This large cutting edge company based in the heart of Nottingham is looking to recruit Customer Service Advisors to take inbound calls.
You'll be the first point of contact for these existing customers, and you'll help to resolve their questions and queries.
With comprehensive in-house training, excellent benefits and a great bonus package, if you're looking for a place to take your career to the next level then this is the role for you. .

****Various start dates throughout September and early October***

Salary £18,000 rising to £19,750 after 6 months just as a Thank You!

About the role

As a Customer Service Advisor you will be building a relationship with customers with your natural rapport building skills. You will engage with them, actively listen to them and introduce them to warranties to protect their current products.
With your active questioning and listening skills you will be able to identify other suitable products for the customer that could improve the customer experience.

So what do you need?
As a Customer Service professional, you will thrive on working to targets - but always make sure that the customer`s interests come first ensuring sales through exceptional service You understand the customer`s perspective and have a natural ability to build a strong rapport by being a people person who likes to talk but listen too!
" Enthusiasm for working in a fast-paced, targeted environment
" Excellent communication skills
" Great team spirit
" Want to progress your career and are not just looking for any job as the team leaders will help you progress with the dedicated career path.

With the new company focus being on the people they employ, here is some of what you will get as well as working for a company where the support from team leader and senior managers goes a long way to make your working day enjoyable;

" £18,000 starting salary rising after 6 months to £19,750 just as a Thank you!
" 33 days` annual leave (bank holidays are classed as normal working days)
" Regular incentives with amazing prizes to be won
" Free Wi-Fi, hot drinks and fresh fruit
" Discounted TV and broadband packages
" Discounted warranty products
" Pension scheme
" Free life assurance
" Comprehensive in-house training
" Clearly defined career progression opportunities
" Great employee discounts at local shops, gyms and restaurants
" Pool table & Table football to play on your breaks

Working 37.5 hours per week, you will be flexible and be able to adapt to working different hours as and when required. Opening hours: 8am -8pm Monday-Sunday.
Weekends are on a rota basis but you will get time off in the week - perfect for shopping when it`s quieter in the City.

What`s not to like? We are looking for people just like you so don`t delay, give us a call now or send us your CV and we`ll be in touch!

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