Customer Service Assistant (Full time - rota based, flexible hours possible)
- Full Time
The Worm That Turned aims to ‘revitalise your outdoor space’ with our unique mix of home and garden merchandise including furniture, lighting, decor and gifts. We’ve been ‘multi-channel’ retailing (shop, online, phone, mail order) for over a decade now but we’re still growing and need more people on board with us to fulfill our exciting plans for the future.
We’re looking for up to 2 people with the following attributes:
passion - for one or more of the areas we work in or simply retail itself.
friendliness - pleasant to work with and able to interact with customers in a polite, positive manner, both in person and over the phone.
flexibility - happy and willing to take on a wide variety of tasks and complete them to a high standard.
willingness to learn - able to accept change as an ongoing part of company’s growth.
physical fitness - as the job can entail lifting merchandise around the shop/warehouse from time to time.
work experience - ideal but not necessarily to have had some experience in the areas mentioned above.
IT skills - comfortable using with bespoke and proprietary software. Training will be given on our systems and we expect people to be able to make the most of them.
creativity - whether it’s visual merchandising, advising our customers to the best solution from our ranges or presenting merchandise in the best way online.
Roles of the job include:
to provide a professional and quality service to existing and potential customers, however they buy from us.
to efficiently deal with customer enquiries, queries and on occasion, complaints.
contributing to the way we present our offer online and in store.
Whilst each person ultimately focuses on different aspects of retail, we all serve the customer and thus everyone is initially recruited as a customer service assistant. Uniquely, as you progress with us, your strength and ‘likes’ become clearer and so your role will become more defined. We deal with a wide variety of tasks and while everybody will have their specific roles, due to our small numbers, everyone must be prepared to ‘muck in’ with all aspects of customer service and order fulfilment.
What we can offer you:
an excellent opportunity to be part of a successful and growing local company that cares about all stakeholders.
a full time role with on-the-job training.
a varied busy and interesting day with tasks changing according to the time of day and the season.
genuine team spirit.
involvement in decision making.
competitive salary/hourly rate in the retail sector.
opportunity to join pension scheme.
and of course, a lovely cup of tea (with biscuits) whenever you need one!
If you think you fill this brief then please email us with a copy of your CV and a covering note explaining why you would like a career with us.
Apply for Customer Service Assistant (Full time - rota based, flexible hours possible)
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