Account Coordinator

Leicester, United Kingdom
19000.00 to 22000.00 Per Year
22 Aug 2017
20 Sep 2017
Contract Type
Full Time
As Account Coordinator for the Support Services team your role is to maintain website content and high quality data on behalf of clients, often working to specified deadlines. You will also be responsible for offering a first-line user support helpline service.

You will liaise closely by telephone, e-mail and in person with your allocated client account contacts to identify their expectations and make sure we meet these at all times. You will attend meetings at clients??? offices and other locations as required to establish good working relationships with the client's wider teams and identify their current and future support requirements.

Duties & Responsibilities:
- Analysing, editing and inputting information
- Converting digital information into web-friendly data formats, accurately in accordance with defined standards
- Work with the Technical team to ensure that ???rollouts??? are effective and that bugs and feedback are dealt with and resolved quickly
- Undertaking client site visits to collect, collate and record data, as required and establish their ongoing and future needs
- Provide an insight on the client's??? needs to internal teams to inform the development of the company???s systems and products
- Meet deadlines by delivering tasks defined by managers and/or clients
- Provide support on-boarding new clients and other projects (site configuration, data entry, setting user permissions, client training, end user testing)
- Ensure client purchase orders are in place to enable timely invoicing for services
- Take incoming user support calls and resolving support issues
- Resolving user account queries
- Investigating faults reported to the User Support Desk
- Logging reported faults into tracker system following fault logging procedures
- Writing comprehensive supporting product documentation, including client specific release notes and provide training as required
- Providing an excellent level of customer support and satisfaction

Candidate Requirements:
- Minimum of one year???s experience of working in a customer facing role
- Able to work as part of a team
- Full driving license and your own transport (for client meetings, mileage paid)
- Self-motivated
- Good organisational skills
- Excellent working knowledge of Ms Office particularly Word, Office and Excel

To be considered for this role, please apply today.