Team Manager

Recruiter
Advantis Credit
Location
Stoke-on-Trent
Salary
Competitive
Posted
10 Aug 2017
Expires
16 Sep 2017
Team Manager Company Background Advantis was formed in 2004 to provide value enhancing services as part of the collection and recovery process for blue chip clients. Since then Advantis has established an excellent reputation for collections performance, compliance and customer service. Advantis has a clear vision for the future and a commitment to delivering excellence which will be achieved by continuing to recruit high quality individuals. The Company provides consumer and commercial debt recovery services to over 30 major blue chip clients including companies such as British Telecom, HM Revenues & Customs, DVLA, Virgin Media, British Gas, Swinton Insurance, NPower, United Utilities and Vodafone. Opportunity We are now recruiting for a Team Manager to join our busy and vibrant contact centre team. This role is vital in ensuring an excellent team performance, by developing individual skills and competence through coaching, in order to ensure correct customer outcomes and agreed SLA’s are achieved. Reporting to the Head of Operations, this is a key role essential to the success of the business. The primary focus of the role is to maximise performance by effectively managing a team of agents with varying degrees of experience. Working to challenging yet achievable targets, you will create an environment of continuous improvement with a combination of strong people management and coaching skills. The Role Drive and deliver exceptional business performance through strong and inspirational leadership, effective coaching and performance management of a team Ensure that regulatory responsibilities are met through the appropriate management of customer outcomes and remediation activity. Prime responsibility for team of approx. 12 - 15 team members. Support your team within a fast-paced work environment. Motivate both self and staff to deliver against challenging timescales. Ensure members of your team behave at all times in a way that represents the business in a professional manner and protects the brand of our clients The ideal candidate will: Have proven leadership experience in a contact centre environment Proven track record in delivery through people and driving business performance Effective communicator with strong interpersonal skills Possess strong coaching skills Excellent planning and organising skills Show appropriate judgement to make informed decisions Using excellent interpersonal and soft skills to deliver effective telephone complaint resolution Have experience of utilising statistical information to drive performance and identify training needs. PC literate (Microsoft Office) A positive member of the Contact Centre Management Team who proactively contributes to departmental success This job was originally posted as www.totaljobs.com/job/75373170