Operations Support Advisor x2

Recruiter
EMBS Ltd
Location
Nottingham
Salary
up to £18k + benefits
Posted
09 Aug 2017
Expires
16 Aug 2017
Operations Support Advisor x2 Nottingham £18k The Client: Our client is a global financial services provider who are rapidly growing in the UK and have head office locations in Nottingham. Currently looking for 2x Operations Support Advisors to join the Operations Support Team. The Role: The Operations Support Team is responsible for taking inbound calls from both staff and customers in relation to business processes and first line customer queries. Manual Underwriting Reviews are undertaken by the team, which assist with revenue generation for the business and provides a critical regulatory role. All internal communications are distributed through the team. Experience and Skills Required: - A Retail Store background is desired, however not essential as training will be provided. - Experience of working in a Customer Service environment is essential. - A basic knowledge of Compliance and Regulation such as FCA, DPA and TCF is required. - Excellent listening, analytical and methodical skills are crucial to the role. - Working knowledge of Excel, Powerpoint and Microsoft Word are required in order to report data and to help to support business areas with their coaching. - Excellent command of English with strong oral and written communication skills. - Easily focused and able to work pro-actively and use your own initiative. - Handles pressure well and can deal with multiple deadlines. - Strong communicator and ability to gain respect and credibility in all situations. - Excellent time management skills and attention to detail. - Exceptional people skills as you will be dealing with members of staff through many levels of communication on a daily basis. Hours: The working week is 37.5hrs and this is based on the weekly rota between core hours Monday-Friday 8.30am-5.30pm, Saturday & Bank Holidays 9am-5.30pm. Sunday is never a working day.