Night Auditor

Jurys Inn Hotel
09 Aug 2017
16 Aug 2017
As Night Auditor, in conjunction with the Night Manager, you will effectively manage the Nights department to an optimum level. Working closely with the Night Manager & Deputy General Manager you will be committed to maintaining all targets financial and operational, with the emphasis on forward planning. You will ensure the highest quality of customer service and cleanliness in all areas. You will proactively drive HR, Cost Control, Sustainability and Health & Safety initiatives throughout the department and hotel. · Handle guests incidents, complaints and coordinate service recovery where required. · You will manage a team of porters, ensuring that all standards are met with attention to detail. · Proactively encourage development and motivation for self and others. · Identifying, communicating and actioning all sales lead. · Keeping the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, TLC Reports; taking appropriate actions for improvement. · Following company control procedures in accordance with the internal audit requirements. · Confidently know all emergency procedures, full knowledge of the fire manual, ensuring that all staff and supervisors are similarly aware. · Duty Management shifts as required. · Close daily business, consolidate days business and report to all departments · Balance all outlets and communicate openly with Accounts on any discrepancies · Coordinate Conference set ups to standard in advance · Prepare hotel for new day – Particular attention to detail on cleanliness and presentation is vital. This job was originally posted as

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