Claims Management Support Officer posts available

Burton-on-Trent, Staffordshire
Grade 4 (16,491 -17,419)
10 Aug 2017
07 Sep 2017
Public Sector
Contract Type

Claims Management Unit - Burton on Trent

Fixed Term Claims Management Support Officers Grade 4

(16,491 -17,419)


The Claims Management Unit is based at Burton on Trent, and supports the Ministry of Justice (MoJ) with responsibilities for authorisation, monitoring the market and enforcement in relation to the Compensation Act 2006. This Act created the regulatory framework for claims management companies.

We have a number of Claims Management Support Officer posts available, currently on fixed term until the end of March 2019.  

You will support the work of the Unit with gathering information and clerical assistance.  This can include the initial vetting and screening of applications received by the Unit, assisting with investigations and surveys, collating information for reports complied by the department. Dealing with incoming calls, emails and letters that the unit receives, this can involve collecting information from callers about claims management companies (CMCs) to support our enforcement work, offering advice to consumers and capturing information. The post may also assist in the process of auditing Claims Management Companies.

We are looking for an individual who possesses excellent communication skills and the ability to pay attention to detail in a fast paced environment.  Experience of using database and word processing systems and the ability to gather information and record it accurately is essential.

For an informal discussion about the work of the unit and the posts please contact Dawn Henri or Amy Brewin on 01283 233390 or Ian Smith on 01283 233 390 / 0333 200 1321.


Successful applicants will be required to register with a recruitment agency. 

If you have applied for this role within the last 6 months, you will need to provide information in your covering letter to say what activity / further development you have undertaken since your most recent application.

To register an interest in the vacancies please send a C.V. with a covering letter [marked confidential], explaining why you believe you would be suitable for one of these posts, to

Emma Watkins

Recruitment @ Claims Management Regulation Unit

57-60 High Street

Burton on Trent


DE14 1JS

The closing date is 28th  August  2017 and it is anticipated that interviews will be held during the week commencing 11th September 2017.

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