IT Services Engineer

Recruiter
Response Network
Location
Leicester
Salary
£25k - 30k per year
Posted
05 Aug 2017
Expires
16 Aug 2017
A great opportunity to join a growing local IT technical services organisation. A "Can do" attitude is seen as a key reason for this company's success. A number of accreditations are retained annually with major Blue chip players such as Microsoft, Fujitsu and HP. We are currently seeking a self-motivated, enthusiastic and adaptable Microsoft Technician to join their existing team with immediate effect. We are not just looking for people to maintain systems and "exist" on a day to day basis. The successful candidate will receive considerable support in achieving their full potential, candidates are expected to challenge the norm, have fresh ideas and make a difference.This is a dynamic environment where new installations utilising the latest tried and tested IT solutions are a frequent part of our operation.This is a diverse technical role dealing with small to medium SME clients, utilising mainstream technologies such as Windows Server 2012, Hyper-V, LAN & WAN Networking solutions as well as the latest Cloud services. The ideal candidate will be a key part of a highly motivated technical team and have excellent customer interaction skills. An ability to document customer issues and articulate in non-technical jargon are essential. Our client has always remained at the leading edge of technology therefore, candidates are expected to have a flexible approach to work and be able to pass mainstream certification exams as needed by the business. Job Specification: Provide on-site, remote, email and telephone support Diagnose and troubleshoot both hardware and software support requests Monitor SLA's and prioritise work to stay within SLA's Assist the account managers with correctly sizing and configuring solutions Assist with installation rollouts Complete on-site scheduled health checks Have a flexible approach and attitudeEssential Skills / Experience: Experience of supporting and installing Windows Servers Active Directory and Group Policy configurations Experience of supporting desktop and mobile devices To be familiar with Microsoft Office and the ability to support users on all the common tools including Excel, Word and Outlook Current cloud services, including Office 365 migration and administartion Networking solutions, TCP/IP, LAN, WAN technologies and VOIP (Desirable) You will have at least 2 years' experience in a role where you have provided IT support to multiple clients or a business with multiple locations A full and clean UK driving license.Working hours are Monday - Friday 9.00-17.00 and the salary depends on experience, but will be between £22-24k with the use of a company vehicle.