Shift Manager

Litmus Search
From £30,000 to £35,000 per annum Plus Package
05 Aug 2017
14 Aug 2017
Our client is a major 3PL which operates within a number of industry sectors. Reporting to the Operations Manager, the Shift Manager role is pivotal to the business to provide leadership and direction to the shift teams. The role is fully responsible and accountable for the people, service, cost and quality performance of a specific shift within the depot. Driving the best operational performance for the shift will be key as the role will have full profit and loss accountability. Key to the role is improving the key performance indicators to ensure shifts/depot targets are achieved. Main Responsibilities: •To deliver the budget and forecast. •To develop resources within the area of accountability, manage talent and develop succession plans to ensure operational capability is sustainable. •To ensure the depot meets operational targets and maintains control of the cost base. •To constantly review operational processes to ensure depot productivity. •To ensure the depot offers both internal and external customers and clients the highest levels of customer service throughout the distribution process. •To work with the Operations team, other business units and wider team members to ensure the business is best placed to develop new products and commercial relationships with new and existing clients. •To lead the shift operations and admin management teams in running an effective, dynamic, process-driven and results-oriented depot network whilst being the custodian of the businesses integrity as a service-led organisation. •To optimise network performance and cost effectiveness through design and monitoring of challenging KPI’s implemented through the operational teams. •To provide leadership to shift teams, ensuring individuals are engaged, motivated and committed to operate as a high performance and fully accountable management team. •To communicate effectively with all shift staff, especially night operations, to include the cover of shift as and when necessary. •To be responsible for all Health & Safety matters on the shift •To manage and control working time hours, in line with WTD and AWR. •To be accountable for the management of sub depot operations, inclusive of third party relationships, service criteria and rate negotiations. •To build, review and conduct regular performance reviews with direct reports. •To support a robust and efficient peak planning process with effective delivery. •To maintain compliance standards across all targeted areas, including ISO accreditation. •To ensure the security of site and associated procedures are adhered to at all times. •To ensure all financial, service and enquiry reports are completed within the agreed timescales. Qualifications: •Ability to evidence broad managerial experience •Proven skills and evidence of developing people. •Able to demonstrate both a commercially focused and client focused operating style. •Able to demonstrate leadership qualities with excellent influencing and interpersonal skills. •Demonstrable evidence of achieving operational management of KPI’s and SLA’s. •Evidence of taking ownership for results. •Able to evidence ‘Forward thinking’ that has helped the business succeed. •Able to work flexibly with respect to working rotating shift patterns. This job was originally posted as

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