Customer Service Account Manager
Job Title: Customer Service Account Manager Salary: £20,000 - £28,000k per annum Location: Leicester Our client is a major distributor of specialist products that are used in leisure, construction and manufacturing environments and has been in business for nearly 50 years. During that time it has grown year on year and due to the diversity of its product range and is considered to be recession proof with no real lull in business throughout the year. They are now a workforce of 200 and have an impressive site in Leicester with room for further growth. The company provide their products UK wide through a strong network of branches and are heavily focussed on providing a customer service level much higher than would be normally expected. They are now looking for someone to join their Internal Customer Service/Sales team. You will be looking to build a career with a company who are known to look after and develop their staff. Their initial training and development program will likely span for the first 12 months before you are completely competent and so 'job hoppers' will not feel comfortable in this environment. Your daily duties will include the account management and further development of a portfolio of accounts in specified locations. You be expected to build a rapport with these customers and in time will be in a position to advise them on current orders, future orders and ensure they are aware of new products and special offers. Although you may not be invited to their daughter or son's wedding or the baptism of their newest member of the family, you will get to know your customers well and they you. If that scares you, this is not for you. You will liaise with your colleagues internally as well as the company external representatives and company directors who are always visible in the business they have grown. The work environment is busy and productive. Your colleagues are happy to go the extra mile to ensure their customers are happy and that the company is providing service excellence at all times. It's unlikely you will have time to discuss the previous night's soap operas or the latest Manchester United signing until you leave the office after your day's work. If you are genuinely interested in a long term career with a great company, who continue to grow and continue to develop their staff, contact us.