SC Bespoke Application Support Specalist - SQL .NET XML ITIL BIZ TALK

IF Recruitment Ltd
300.00 GBP Daily
03 Aug 2017
31 Aug 2017
Contract Type

Role: SC Application Support Specialist

Location: Beeston, Nottinghamshire

Job Type: Full time, contract

Duration: 6 months initially

Day rate: Up to GBP335.00

Travel: Minimal

Must have current Security Clearance

Client led project providing provision of Application and Support services. Providing service desk support across three bespoke authentication applications, where the client are unable to resolve incidents members of the public experience. 2nd level support for the systems on a secured web page for members of the public to log in to carry out different tasks. The successful candidate will have a background in offering bespoke application and second level support - Experienced in ticketing and service level agreements.

The successful candidate will be required to learn the applications in depth, in order to be able to effectively handle any customer questions and be able to query the database however necessary. The contractor will also be expected to monitor the applications for problems.

Necessary skills:

  • ITIL V3
  • XML
  • .Net
  • Biz Talk
  • VBA
  • Powershell
  • Windows Server Management

Day to day duties:

  • Monitoring the incident management tools and either working on or assigning incidents as they are raised
  • Resolution of incidents in line with agreed service levels
  • Responding to Requests for Information
  • Liaising with third parties to resolve incidents and requests for information
  • Identification of candidate problem records
  • Implementation of standard changes
  • Impact assessment and implementation of chargeable changes such as:
    • Enhancing and developing system reports
    • Building new services to enable clients portals to interact with other gateways
    • Amending existing service builds to meet changing legislative requirements
  • Identification of service improvements
  • Proactive application monitoring
  • Building client relationships
  • Enhancing and development of reports
  • Out of Hours working is required as the job demands - participation in on call rota Monday to Friday; early/late rota (core hours are 08:00 to 18:00)

    General responsibilities also include:
  • Identification and delivery of Service improvements, including maintaining the associated entries in the Continuous Service Improvement database
  • Promoting, building and maintaining a positive relationship with other teams
  • Maintenance of support documentation

For more information please contact Christian at IF Recruitment.