Customer Service Advisor - Retentions

A1 Comms
£16,500 per annum
20 Jul 2017
18 Aug 2017
Contract Type
Full Time

A1 Comms has an exciting opportunity for a Customer Service Advisor - Retentions to join their team based in Alfreton. You will be on a full time permanent basis and receive a salary of £16,500 per annum.

A1 Comms is both a business-to-business and business to consumer communications provider based in Derbyshire. As a leading independent unified communications specialist we have a range of national networks behind us. This ensures we retain the ability to deliver bespoke, flexible packages that not only provide our customers with the best coverage in the UK but also deliver amazing cost savings and customer services.

As our Customer Service Advisor - Retentions you will retain customers wishing to cancel their agreement or order, minimise the company return rate and maximise customer loyalty.

Main responsibilities of our Customer Service Advisor - Retentions

- Managing contact from customers across multiple mediums such as phone calls and emails whilst attempting as many customer saves as possible.

- Achieving individual targets as set out by their Line Manager

- Following agreed processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to

- Ensure that quality commitments are upheld and re-enforced across all aspects of the role

- To maintain your personal and professional development to meet the changing demands of the role and to participate in appropriate training activities

- To undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job

- To carry out responsibilities with due regard to the company’s general operating policies, commensurate with the post and/or as detailed in the Company Handbooks, including those contained within the Staff Handbook and Health and Safety Manual

- To have, at all times, professional courtesy and respect for all management, employees, customers and suppliers of the company

What we’re looking for in our Customer Service Advisor - Retentions

- Excellent written and verbal communication and interpersonal skills

- Strong objection handling and problem solving ability

- Open and honest

- Positive attitude

- Ability to work to strict time-frames

- Professional at all times

- Computer literacy

- Ability to work as part of a team supporting colleagues where necessary

- Ability to work under pressure

- Strong Organisational skills

If you feel you are the right candidate for the role as our Customer Service Advisor - Retentions then please click ‘apply’ now! We’d love to hear from you!