Case Worker

Lisieux Trust
Birmingham, West Midlands
£12,870.00 per annum.
23 Jun 2017
22 Jul 2017
Contract Type
Part Time

Case Worker

The Disclosure and Barring Service (DBS).

Centre Manager 

A Case Worker is responsible to provide clear information and support to disabled people and carers within the West Midlands area, as part of Lisieux Trust Disability Information Resource Centre.

  • As a Lisieux Trust employee there is a responsibility to protect and safeguard vulnerable people (children and adults). Demonstrating an awareness of child and adult protection procedures and who to contact within Lisieux Trust for further guidance.
  • To work alongside the Centre Manager and other staff members; including volunteers, in maintaining and developing the information and support service.
  • To provide an efficient and friendly reception service, including: - welcoming visitors, clients and employees.
  • To manage enquires from clients through the ‘Drop -in' service and through booked appointments.
  • To provide clear information and support on a wide range of issues (including calculation, application and processing of Welfare Benefit claims) affecting disabled people and carers. 
  • To collate, develop and organise information and resources on an active and on-going basis.
  • To adapt or modify this information, where appropriate and necessary, into readily accessible formats and reference materials and resources. 
  • To identify, signpost and/or refer service users to appropriate services and community resources.
  • To manage a client caseload as directed.  Advocating, liaising and negotiating on behalf of clients, with third parties and professional agencies. 
  • To maintain accurate, up to date case records and case files and to ensure that Lisieux Trust standards are adhered to i.e. data protection and confidentiality protocols.
  • To contribute positively to team working; including volunteers and students to promote effective working relationships with other organisations. 
  • The Case Worker is to support the Centre Manager to collate necessary reporting statistical and monitoring returns as and when required.
  • To report any emergency situation to the Centre Manager and/or Emergency On-Call, in line with Lisieux Trust Policies and Procedures. 
  • Case Workers must undertake prescribed mandatory and supplementary training; as directed by the Centre Manager.

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